If this sounds like your week
“Network problem” and “port problem” are often the same support ticket in a trench coat.
The difference is: can you get from symptom to process in under two minutes?
Where tooling usually breaks
Escalation without evidence is not escalation—it is delay.
Screenshots of netstat are a cry for help, not a handoff.
Ticket time
User: app won't start IT: 'what's on 8080?' netstat: a novel tasklist: another the day: gone