If this sounds like your week
The ticket says "port issue." The truth is a PID and a path.
A user's app won't start. Someone pastes a wall of `netstat` output into the ticket and escalates. Now it's your problem, and you still don't know which process on their machine is holding port 1433 — just that something is.
Where tooling usually breaks
Three consoles and a 2011 wiki page is not a support workflow.
`netstat`, then `tasklist` to translate the PID, then `taskkill` — repeated on every ticket, often over a remote session, often on camera. It's slow, it's error-prone, and PID recycling means the number in the ticket may already point at something else by the time you act on it.