Knowledge Base
Setup guides, troubleshooting notes, and workflow walkthroughs. If none of these cover your question, submit a ticket below and we will help directly.
Support Center
How can we help?
Find answers for Automata Labs desktop utilities, read product setup notes, or submit a ticket when you need help with installation, licensing, crashes, purchasing, or a workflow that is not behaving as expected.
Frequently Asked Questions
Where do I download Automata Labs apps?
Windows apps are distributed through Microsoft Store listings when available. macOS apps are available by purchasing through our site from the relevant product page when available.
Are the apps subscriptions?
No. Automata Labs desktop utilities are positioned around one-time purchases for the listed app versions, not recurring subscriptions for core workflows.
What should I include in a support ticket?
Include the app name, operating system, purchase channel, what you expected to happen, what actually happened, screenshots if useful, and steps we can follow to reproduce the issue.
Do you need my files to troubleshoot?
Usually no. Start with reproduction steps and screenshots. If a sample file is truly needed, we will ask for the smallest non-sensitive example that demonstrates the problem.
Submit a Support Ticket
Tell us what product you are using, what went wrong, and how we can reproduce it. The more concrete the report, the faster we can help.